Terms & Conditions

Terms Of Use

Important notice

Do not use WellCalmRx for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

By browsing our website, creating or accessing an account through our approved EMR booking portal, or using any WellCalmRx services, you agree to these Terms of Use (“Terms”). If you do not agree, do not use our website or services.

A. Who we are and what we provide

WellCalmRx (“WellCalmRx”, “we”, “us”) operates a clinical practice supported by digital tools. Our public-facing website provides information about our services and redirects you to a booking portal hosted by an approved Canadian electronic medical record (EMR) system. Regulated health professionals (“Authorized Providers”) deliver clinical care; WellCalmRx supports scheduling, coordination, and other administrative tasks.

Telehealth visits may be delivered using secure text, audio, and/or video when you and the provider are in different locations (“Healthcare Services”).

Where your information lives. Personal health information (PHI) is created, collected, and retained in the EMR by Authorized Providers acting as Health Information Custodians (HICs) (or the provincial equivalent). WellCalmRx acts as their agent/service provider for limited administrative purposes. See our Privacy Policy for details.

B. Eligibility

To request a booking through our EMR portal, you represent that you:

are at least 18 years old (or have valid consent of a parent/guardian or other substitute decision-maker where permitted by law);
are resident in a Canadian province/territory where our services are available; and
will provide accurate, current information.

We may decline or discontinue service where eligibility is not met or as permitted by law.

C. Your agreement to these Terms

These Terms govern your access to our website and any services we provide. Additional terms may apply to specific offerings (e.g., clinic policies, fees, consents). In the event of a conflict, the additional terms control only for that offering.

Our Privacy Policy forms part of these Terms and is available at: [insert URL].

D. Your representations and responsibilities

You agree that you will:

use our website and services for personal, non-commercial purposes;
provide accurate information to Authorized Providers;
keep your login credentials (if any) secure and not share them;
follow your provider’s instructions, including seeking in-person or emergency care when advised; and
comply with applicable laws and refrain from abusive, harassing, or inappropriate conduct.

You must not: copy, frame, index, scrape, reverse engineer, or otherwise misuse our website; attempt to gain unauthorized access; or interfere with the website’s operation.

E. Nature and scope of Healthcare Services

Independent clinical judgment. Only regulated professionals provide Healthcare Services. Authorized Providers are independent and are solely responsible for clinical decisions, standards of care, documentation, and compliance with professional and privacy laws.
Licensing and location. Telehealth rules vary by province/territory. Providers may be located in a different jurisdiction when delivering care, subject to applicable licensing requirements.
Not primary care replacement. Telehealth may not be appropriate for all conditions. We encourage you to maintain a relationship with a primary care provider and to share relevant information about telehealth visits with them.
Medication and prescribing limits. Certain medications (e.g., controlled substances or drugs with abuse potential) may not be prescribed via telehealth or may require in-person assessment. Always read medication labels and consult a pharmacist or provider if unsure.
No guarantees. Outcomes are not guaranteed. A provider may determine that telehealth is not suitable for your condition and may refer you to in-person care or decline/stop services as clinically appropriate.

F. Emergencies and exclusions

Do not use telehealth for: chest pain; difficulty breathing; loss of consciousness; stroke-like symptoms; severe uncontrolled bleeding; severe abdominal pain impairing ambulation; or any condition you believe is life-threatening. Call 911 or attend the nearest emergency department.

G. Technology and account terms

Single account. Unless we approve in writing, you may maintain only one patient account within the EMR portal.
Availability. We strive for continuous availability but do not guarantee that the website or EMR portal will be uninterrupted or error-free. Maintenance or outages may occur.
Third-party systems. Bookings, telehealth, messaging, and document handling occur within the EMR or other secure systems selected by your provider. Those systems may have their own terms and privacy policies.

H. Fees and payment (if applicable)

Some services may be insured by your provincial/territorial health plan; others may be uninsured and require payment. Fee schedules (if any) and accepted payment methods will be disclosed at booking or before service. Taxes may apply. If a third party (e.g., employer/insurer) funds your visit, you remain responsible for any amounts not covered.

I. Privacy and data governance

Your PHI in connection with clinical care is collected and documented by the Authorized Provider in the EMR. WellCalmRx supports care as an agent/service provider to the HIC and handles only the minimum necessary administrative information. For details on roles, storage, cross-border access by service providers (if any), incident response, retention, and your rights of access/correction, see our Privacy Policy at [insert URL].

J. Termination and suspension

We may suspend or terminate your access to the website or administrative services at any time for security, legal, or operational reasons. Termination does not affect your right to access your clinical record through the EMR as permitted by law or through your Authorized Provider.

K. Intellectual property

All website content, software, and brand elements are owned by WellCalmRx or our licensors and are protected by law. You may not copy, modify, distribute, or create derivative works except as expressly allowed by these Terms. Nothing grants you any license to use WellCalmRx names, logos, or marks.

L. General information and educational content (not medical advice)

Any non-clinical content on our website is for general information only and is not medical advice. Always seek the advice of a qualified provider for diagnosis, treatment, or questions about a medical condition. Never delay obtaining professional care because of something you read online.

M. Disclaimers

THE WEBSITE AND ANY NON-CLINICAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLCALMRX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, OR RELIABILITY. WELLCALMRX DOES NOT CONTROL OR GUARANTEE THE QUALITY, SAFETY, OR OUTCOMES OF HEALTHCARE SERVICES, WHICH ARE PROVIDED BY AUTHORIZED PROVIDERS IN THEIR PROFESSIONAL CAPACITY.

N. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLCALMRX (AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS; LOST DATA; PERSONAL INJURY; OR PROFESSIONAL NEGLIGENCE ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR NON-CLINICAL SERVICES. WELLCALMRX IS NOT RESPONSIBLE FOR INFORMATION STORED ON YOUR OWN DEVICES OR NETWORKS. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

O. Indemnity

You agree to indemnify and hold harmless WellCalmRx (and our directors, officers, employees, contractors, and agents) from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from: (i) your misuse of the website or non-clinical services; (ii) your breach of these Terms; or (iii) your violation of law or of third-party rights.

P. Dispute resolution, governing law, and arbitration

Governing law. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.

Good-faith resolution. Before starting a formal proceeding, you and we will attempt to resolve any dispute in good faith after written notice of the issue.

Arbitration. If a resolution is not reached within 21 business days of notice, any dispute, claim, or controversy arising out of or relating to these Terms or our website/services will be resolved by binding individual arbitration administered by ICDR Canada under its Canadian Arbitration Rules, seated in Toronto, Ontario, in English, before a single arbitrator. Class and representative actions are not permitted. Either party may seek injunctive or equitable relief in court to protect confidential information or intellectual property.

Time limit. Any demand for arbitration must be filed within one year after the claim arose.

This section survives any termination of your access to the website or services.

Q. Minors and substitute decision-makers

Where permitted by law, a parent/guardian or substitute decision-maker (SDM) may consent to services on behalf of an individual who lacks capacity or is a minor. We may request documentation of SDM authority and may limit account access to the appropriate party consistent with applicable law.

R. Communications, CASL, and records

We may send you service and transactional messages (e.g., appointment confirmations). Marketing messages are sent only with consent or as permitted by law, and you may unsubscribe at any time. Message delivery may be supported by service providers; see our Privacy Policy for details.

S. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows the current version. Your continued use of the website or services after changes means you accept the updated Terms. Prior versions are available upon request.

T. Miscellaneous

Entire agreement. These Terms and any incorporated policies are the entire agreement between you and WellCalmRx regarding the website and our non-clinical services.
Severability. If any part of these Terms is invalid or unenforceable, the remainder remains in effect.
No assignment by you. You may not assign your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Third-party links. Our website may link to third-party sites. We are not responsible for their content, terms, or privacy practices.
Accessibility and language. We can provide these Terms in alternative formats upon request. A French version is available upon request.

WellCalmRx
Support: infowellcalmrx@gmail.com

Last updated: 2025-10-10