Shipping policy

Shipping & Delivery Policy

This policy explains how orders from WellCalmRx are delivered, whether they're physical products, products from our partners, or digital program materials.

1. Hale Derma Products (Shipped by WellCalmRx)

  • Where we ship: within Canada only. 
  • Carrier: all orders ship with Canada Post.
  • Processing time: orders are processed within [1–3] business days, excluding weekends and statutory holidays.
  • Delivery time: delivery usually takes [2–5] business days after shipping, depending on your location. Remote and rural areas may take longer.
  • Shipping costs: shipping fees are shown at checkout before you pay. Free shipping on orders over $200.
  • Tracking: once your order ships, you'll get a confirmation email with a Canada Post tracking number.

2. Delivery Issues

  • Incorrect address: please check your shipping address at checkout.
    • If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping.
    • Additional shipping charges may apply.
  • Missed deliveries: if Canada Post can't deliver your package, they may leave a notice card and hold it at your local post office.
    • Unclaimed packages returned to us can be reshipped at your cost.
  • Lost or delayed packages: if your tracking hasn't updated in [7] business days, or your order hasn't arrived by the estimated date, contact us. We'll open an investigation with Canada Post.
  • Late delivery: if your order hasn't arrived within 30 days of the estimated delivery date, you may cancel for a full refund.
  • Damaged or incorrect items: contact us within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including shipping.

3. AlumierMD Products

  • AlumierMD products are purchased directly through AlumierMD's website and shipped by AlumierMD, not by WellCalmRx.
  • AlumierMD's own shipping, tracking, and return policies apply to those orders.
  • For questions about shipping, delivery, or returns for these products, please contact AlumierMD directly. https://ca.alumiermd.com/
  • For questions about product recommendations or how to use your products, you're always welcome to contact us.

4. Digital Program Materials (PDFs and Guides)

  • Some programs include digital materials, such as PDF guides, which are sent to the email address you used at checkout.
  • There are no shipping fees for digital materials.
  • If you haven't received your materials:
    • Check your junk, spam, and promotions folders first. Emails sometimes land there.
    • Allow up to 3 business days after purchase.
    • If they still haven't arrived, email us at wellcalmrx@gmail.com with your name and order number, and we'll resend them.
  • Please make sure your email address at checkout is correct.
  • Digital materials are for your personal use only and may not be shared or redistributed.

5. Contact Us

  • WellCalmRx
  • 647-560-3250
  • wellcalmrx@gmail.com

Effective date: 2026-09-25