Refund policy

Refund & Cancellation Policy

At WellCalmRx, each appointment and program spot is reserved for you. Our practitioners spend time before your visit reviewing your health information and preparing personalized recommendations. This policy explains how cancellations, refunds, and credits work for each type of purchase.

1. Consultations (1:1 Appointments)

  • Consultation fees are non-refundable once the appointment has taken place.
  • If you have concerns about your care, contact us at wellcalmrx@gmail.com. We'll work with you to address them.

2. Cancelling or Rescheduling an Appointment

  • 48 hours or more before your appointment: cancel for a full refund, or reschedule at no charge, subject to availability.
  • Less than 48 hours before your appointment: the appointment fee is non-refundable. At our discretion, we may offer a one-time reschedule for emergencies or illness.
  • If WellCalmRx cancels or reschedules: you'll get a full refund, or a new time at no extra cost, whichever you prefer.

3. Missed Appointments (No-Shows)

  • If you miss an appointment without notice, or join more than 15 minutes late, it counts as a no-show.
  • No-shows are not eligible for a refund or credit.

4. Group Programs and Multi-Session Packages

  • Cooling-off period: you may cancel within 10 days of purchase for a full refund, for any reason.
  • After 10 days but before the program starts: [choose one, e.g., a full refund minus a $__ administration fee, or a full credit toward a future cohort].
  • After the program has started: fees are non-refundable, because content and cohort spots are allocated in advance. For medical or other exceptional circumstances, we'll review requests for a partial credit case by case.
  • If WellCalmRx cancels or postpones a program, including for low enrollment, you may choose a full refund or a transfer to the next cohort.
  • Program details, including start date, what's included, and total price with taxes, are listed on the program page and in your purchase confirmation.

5. Products and Supplements

  • For safety reasons, we can't accept returns of opened, used, or unsealed products.
  • Damaged, defective, or incorrect items: contact us within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including shipping.
  • Unopened items: [optional: may be returned within 14 days of delivery in original sealed condition; the client pays return shipping].
  • Late delivery: if your order hasn't arrived within 30 days of the estimated delivery date, you may cancel for a full refund.

6. Billing Errors

  • If you're charged twice or incorrectly, contact us. Verified errors are refunded in full to your original payment method.

7. How Refunds Are Issued

  • Approved refunds go to your original payment method within 15 days, including applicable taxes.
  • Your bank or card provider may take a few extra business days to post the refund.

8. Your Legal Rights

  • Nothing in this policy limits your rights under the Ontario Consumer Protection Act, 2002 or other consumer protection laws that apply to you.
  • If you live outside Ontario, you may have additional rights under your province's or territory's laws.

9. Changes to This Policy

  • We may update this policy from time to time. The updated version will be posted here with its effective date.
  • Each purchase is governed by the policy in effect on the date of purchase.

Contact Us

  • WellCalmRx
  • 647-560-3250
  • wellcalmrx@gmail.com

Effective date: 2026-09-25